Privacy Policy

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where visitors are coming from. You can control cookie settings through your browser. Disabling cookies may affect certain site functionality. We do not sell or share cookie data with third parties for advertising purposes.

Third-Party Services

We may use third-party analytics services (such as Google Analytics) to help us understand how visitors interact with our website. These services collect information sent by your browser as part of a web page request, including cookies and your IP address. Their use of this information is governed by their respective privacy policies.

Data Retention

We retain personal information only as long as necessary for the purposes collected, or as required by Ontario and federal law. Contact inquiries are retained for up to 3 years. You may request deletion of your data at any time by contacting us directly.

Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access personal information we hold about you, request corrections to inaccurate data, and withdraw consent for marketing communications at any time. Submit requests in writing to our contact address below.

Contact Our Privacy Team

For any privacy questions or requests, please contact us at (519) 502-3905 or in writing to D&D Property Services Group, Kitchener-Waterloo, Ontario. We respond to all privacy requests within 30 business days.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

Security of Your Information

We implement commercially reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy regularly. Continued use of our services following any update constitutes your acceptance of the changes.

This document is provided for informational purposes. For questions, contact us at (519) 502-3905 or by email. D&D Property Services Group is committed to transparency and compliance with all applicable Ontario privacy and consumer protection legislation. We review and update our policies annually or whenever significant changes to legislation or our practices occur.

How We Use Your Information

Information collected through our website is used to: respond to service inquiries, provide requested quotes, schedule service appointments, send service updates and follow-up communications, and improve our website and services. We do not use your information for purposes beyond those stated without your consent.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating our website or conducting our business, provided those parties agree to keep your information confidential and use it solely for the purposes we direct.

Links to External Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

For questions or concerns, please contact D&D Property Services Group at (519) 502-3905 or via our contact page. We are committed to serving the Kitchener-Waterloo region with transparency and care.

Marketing Communications

With your consent, we may send you periodic communications about our services, seasonal promotions, and home maintenance tips relevant to your Ontario property. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out does not affect transactional communications related to active service agreements.

Compliance with Ontario Law

D&D Exterior Finishing is committed to compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario's Consumer Protection Act, and all applicable provincial privacy regulations. We review our privacy practices annually and update this policy as required to reflect changes in law or our operations.

Accuracy of Information

We strive to keep the personal information we hold accurate, complete, and up to date. If you believe any information we have about you is inaccurate, please contact us and we will promptly correct it upon verification of your identity.

Effective Date

This Privacy Policy is effective as of April 1, 2026. We reserve the right to update it at any time. Please review this page periodically. Your continued use of our services constitutes acceptance of any changes.